What is ADSL MAX? - Asymmetric Digital Subscriber Line MAX
ADSL MAX offers speeds of up to 8Mbps download and 832kbps upload. It works by using rate adjustive technology. This means that each connection synchronises with the DSLAM at the local exchange and syncs up to the highest possible speed available, while still offering the highest possible stability. With every ADSL, connection speed is still determined by the line length and quality of copper between your premises and local exchange.

Will I have to upgrade my router or modem to run ADSL MAX?
Most ADSL routers and modems were designed to handle up to 8Mbps and so there shouldn't be a problem. If you do have a problem we'll help you sort it out.

MAX provisioning - 10 day stabilisation period
This period is used to determine the best possible speed for your line. Your router or modem will sync with the DSLAM at your telephone exchange and the two devices will send packets of data back and forth. Over the 10 day stabilization period you may experience drops in connection, the connection will also differ in speed, so one day you may get 6.5Mbps throughput, and the next 3.5Mbps, although the line will settle and stabilize as you near the end of the 10 day period to set a Maximum Stable Rate (MSR) and Fault Threshold Rate (FTR).

Maximum Stable Rate (MSR) - What is Maximum Stable Rate (MSR)?
The MSR is the best possible speed your line can run at and is decided over the first 10 days. The MSR doesn't stop your line from running at at higher speed or lower speed. The MSR is used to set the FTR.

Fault Threshold Rate (FTR) - What is Fault Threshold Rate (FTR)?
The FTR is derived from the MSR and determines whether the line had a speed fault. The FTR is set at 30% of the MSR less 0.5Mbps. An ADSL Max connection should not drop below the FTR for longer than 8 hours in any 7 day period.

How can I increase my MAX speed?
ADSL Max is more sensitive to local wiring issues and strange telephony issues. If you think your Max line is running poorly check your Micro filter and ensure your internal wiring is good. Often moving your broadband modem or router to the master socket will improve speed.

General performance
ADSL Max uses some other technologies designed to ensure reliable performance. One is Dynamic Line Management (DLM) and the other is called interleaving.

Dynamic Line Management (DLM)
DLM is a process operating in the background, gathering information about your connection over time. Should the performance of your line improve or degrade over time then DLM will set a new MSR and FTR. If DLM can see that a connection can support an increase in speed for a minimum of 3 consecutive days it may increase your speed upwards by 0.5Mbps. If a connection becomes unstable for more than 75 minutes then DLM will reduce the speed and attempt to re-stabalise the connection.

What is Interleaving?
Interleaving is a part of Dynamic Line Management (DLM) and is used to maintain connection stability if errors occur on the line. Interleaving is particularly useful for customers on long lines or at the extreme range of service. The use of interleaving on a line will provide some latency (typically 20-40ms), however it generally provides a more stable experience. If, however, your business is running critical applications then the latency may cause problems, especially when running Voice Over Internet Protocol (VOIP) applications. Interleaving can be turned on and off as customers wish.

ADSL 2+ has more than doubled the capacity of Max DSL broadband. This potentially means download speeds up to 16Mbps and upload speeds anything up to 1.3Mbps.

This enables you to download files more quickly and stream better-quality video and music.

• Download Speed* - Up to 16 Megabits per second
• Upload Speed - Up to 1.3 Megabits per second
• Download Limits - Min. 500 Gbytes per month, up to 1000 Gigabytes per month
• 24 x 7 UK based Support and Account Management - Always available when you need us, allowing your business to run without disruption
• Service Level Agreement - Yes, the peace of mind that we are looking after your network connection 24 x 7
• Available Nationwide - Connect from anywhere. Your business can move and/or open new offices wherever they are required
• Static IP - Yes, if required
• Business-only Connection - Yes
• Managed / Rented Service - Optional
• Multi-link Bonding - Available
• Contract Term - No contract term, we know you'll be so impressed that you'll stay with us!

• Download Speed* - Up to 24 Megabits per second
• Upload Speed - Up to 2.5 Megabits per second
• Download Limits - Min. 500 Gbytes per month, up to 1000 Gigabytes per month
• 24 x 7 UK based Support and Account Management - Always available when you need us, allowing your business to run without disruption
• Service Level Agreement - Yes, the peace of mind that we are looking after your network connection 24 x 7
• Available Nationwide - Connect from anywhere. Your business can move and/or open new offices wherever they are required
• Static IP - Yes, if required
• Business Only Connection - Yes
• Managed / Rented Service - Optional
• Multi-Link Bonding - Available
• Contract Term - No contract term, we know that you'll be so impressed that you'll stay with us!